Return & Refund Policy

Welcome to our online store! To ensure that you have a smooth and transparent shopping experience, please review our return and refund policies carefully. By placing an order on our website, you agree to comply with these policies.

Return Policy (USA)

We accept returns from the following country: United States.
We offer a 30-day return policy, which allows customers to return unused products within 30 days of receiving their order.

Return Method: Mail
Return Eligibility: Items must be unused, in original packaging, with all tags attached.

Return Conditions

  • Products must be in their original condition, unworn, and unused, with tags attached and in the original packaging.
  • Proof of purchase or receipt is required to process your return.

How to Make a Return?

  1. Contact our support team at: support@ffgz.shop to initiate the return process.
  2. After verifying your request, we will send you a return shipping label along with detailed instructions on how to send the product back.
  3. Important: Returns will not be accepted without prior authorization (a return request must be made first).

Return Shipping Costs

  • Defective Products: If the item is defective, damaged, or incorrect, we will cover the return shipping costs.
  • Customer’s Personal Reasons: If you ordered the wrong product, size, or no longer wish to keep the item, you are responsible for return shipping costs.

Damage and Problems

Please inspect your items immediately upon receiving them. If the product is damaged, defective, or incorrect, please contact us right away so we can resolve the issue swiftly.

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us at  support@ffgz.shop as soon as possible. We will offer you the option to either:
    • Replace the product, or
    • Provide a full refund.

Exchange Policy

We do not offer direct exchanges. To receive a different product, please return the item first, and then place a new order for the item you wish to receive.

Refund Policy

Once we receive and inspect the returned item, we will notify you whether the refund is approved. If approved:

  • A refund will be issued to your original payment method within 10 business days.
  • Please note that it may take additional time for your bank or credit card company to process the refund.

Additional Terms

  • Non-Refundable Items: Certain items may be non-returnable or non-refundable due to hygiene or safety reasons, including opened or used items.
  • Missing/Incorrect Information: Ensure that you provide accurate shipping and order details. If incorrect information causes delivery issues, the cost of return and redelivery may be your responsibility.

If you have any questions or require assistance, please feel free to contact us at  support@ffgz.shop.

Google Shopping Compliance

For Google Shopping compliance, ensure that your policy:

Includes a refund timeline that doesn’t exceed 14 days (10 business days should be fine, but you may want to align exactly with Google’s policy).

Clearly communicates the 30-day return period.

Specifies that all return shipping costs are covered for defective or incorrect items.

Makes it clear that the customer is responsible for return shipping if they change their mind.

Contact Us
E-mail: support@ffgz.shop
Business Address: No. 1942, Room 9, Floor 8, No. 4, Jiangjunshan Commercial and Residential City Public Building, Xinfeng Street, Babu District, Hezhou City, Guangxi Province 542800, China